Access-A-Ride: Frequently Asked Questions 2018-08-22T21:46:07+00:00

Access-A-Ride (AAR) FAQs

Yes, there are two requirements that must be met on every trip in order to successfully complete an AAR trip. The first thing you must do is check the passenger’s AAR ID. The second thing you must do is make sure you collect the AAR cash fee at the beginning of the trip. There is an audio message, MDT message and PIM message to alert both the passenger and driver at the beginning of every trip. If they do not have their AAR ID or the cash fee please contact us at (929) 250-0001.

Yes, AAR requires the passenger to pay you a PER TRIP FEE IN CASH at the beginning of every trip. The amount will be shown to you on the MDT. In ALL CMT EQUIPPED TAXIS drivers KEEP this fee AND ARE STILL PAID THE REGULAR METERED FARE AND TIP BY CMT/Arro. The metered fare and tip are both guaranteed. If the passenger does not give you the cash fee indicated in the vehicle at the beginning of the trip please call (929) 250-0001 and let us know.

Yes, in all CMT equipped vehicles you get to keep the cash fee given to you along with the metered fare and tip.

Yes, if your AAR trip requires the use of the wheelchair function in your vehicle you will be paid a WAV bonus AS WELL AS the metered fare and tip which are guaranteed AND the CASH fee that you collect at the beginning of the trip. The WAV bonus will be paid within a few days of the trip.

No, you will be paid the full metered fare and tip which are both guaranteed. If you are in a CMT equipped vehicle, you will also be allowed to keep the cash fee that you collect at the beginning of every AAR trip.

At the first sign that there is an issue with the passenger in the vehicle (AAR ID, AAR cash fee or anything else) please do not try to resolve with the passenger on your own but immediately call the hotline and ask for assistance (929) 250-0001.

Yes! The program is available to both Yellow and Green taxis. Normal pickup restrictions still apply for green taxis.

You may need to give assistance to the passengers on occasion. The CMT/Arro Dispatch Center will let you know if the passenger requires special assistance.

Once you arrive at the pickup location, you will need to wait at least 5 minutes from the pickup time before you can end the trip as “No Show”. On occasion we may ask you to wait longer as some passengers need extra time.

Yes. In order to receive the No-Show fee, you must first call the CMT Dispatch center (929-250-0001) and let them know the passenger is not yet there. They will attempt to contact the passenger and get them into the vehicle. If you take these steps and the passenger still does not show up, you will be paid a No-Show fee.

Call Support at (929) 250-0001 so we can coordinate the best way for you to locate the passenger.

Yes, you will be given both the pickup and drop-off location of the trip before you accept the offer.  

Passengers must be taken to the destination which is provided to you in the vehicle.   Passengers are NOT allowed to change their destination for an AAR trip. If a passenger requests a change of destination, please ask the passenger to call AAR directly and you should call the CMT Dispatch Center at (929) 250-0001 to make them aware of the situation.  

Passengers are not allowed to make stops along the way.  You should take them directly to the drop-off address provided to you on the MDT.  If a passenger makes this request please advise them to call AAR and you should alert the CMT Dispatch Center at (929) 250-0001.

No, you must stop your meter at the designated drop-off location given to you on the MDT.

You must allow the service animal in your taxi. It is illegal to deny service to any passenger regardless if whether they have a service animal or not.

You should contact CMT Customer Service: (718) 937-4444 ext. 3

Yes.  We have multiple programs, with different levels of commitment, available to eligible drivers which will allow them to make even more money from AAR trips.  Please contact us at aarsupport@cmtgroup.com for details.

Email aarsupport@cmtgroup.com for any questions or concerns.